A 99.9% Server Uptime
Our shared web hosting platform is based on a secure, enterprise–grade hardware architecture and a significantly tweaked Linux distro. Thus, no matter what your website is, or how many visitors you have, or even if there’s a DoS attack, our physical machines will remain up and your websites will stay accessible online.
All our shared web hosting service plans feature a 99.9% server uptime guarantee. And no matter which datacenter you pick, our guarantee stays unchanged.
A 99.9% Network Uptime
If you would like to provide a high–quality hosting service, you can barely count on the default network configuration in a datacenter. We’ve set up our own custom network in order to ensure an extremely fast connection speed with the rest of the world.
And because of this, irrespective of which data center facilities you select: our US based datacenter, our UK based datacenter, in our FI based datacenter, in our Eastern Europe based datacenter or our AU based datacenter, you will take advantage of an assured 99.9% network uptime. And this uptime guarantee applies to all web hosting plans offered in each datacenter.
A 30–Day Money–Back Guarantee
Despite the fact that we have done everything to minimize all possible risks with our cloud hosting plans and despite the fact that we offer exceptional customer support, there are situations when the client simply isn’t happy with what we are offering. Or he needs to move to a more robust hosting solution, like a VPS server or a dedicated server.
That’s why our company offers a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you’re not pleased, you will get a refund.
24/7 Technical Support
If you have ever had to wait for hours for a response, you know how aggravating this can be, even more so when your website is at stake. This is why our company offers a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our tech support engineers will be right here for you and they will answer you in less than one hour. And the best part is that their average response time is less than 20 minutes!