24/7 Customer Support in Shared Web Hosting
Our shared web hosting service offer you 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring for our website hosting solutions well before you make a purchase or you're a current client and you have any question or some problem, you're able to contact us at any time, including holidays and weekends. We have numerous channels to contact us - a couple of phone lines around the world for your convenience as well as live chat support for billing, pre-sales and basic questions; email messages as well as support tickets for more complex matters or any troubles which need additional time to research and resolve. In contrast to a number of other web hosting providers, our trouble tickets have a warranted max response time of only one hour, therefore no matter what the issue is, it will be resolved on time and you will not waste days in order to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
All of the Linux semi-dedicated servers that we provide feature 24/7 customer and tech support, so no matter what issue you have, you'll be able to get in touch with us and we'll help you in a timely manner. Our guaranteed answer time for every email or trouble ticket that you open through your Hepsia hosting Control Panel is only one hour; usually the reply time rarely exceeds 20 min. We also have telephone support with several local numbers around the world as well as a live chat, so that you'll be able to contact us and receive more info about our services even if you do not have an account yet. We can help you with any question or a difficulty you may have - payment methods, plan specs, email setup, website hosting account settings, and so on. If you employ our services, you will not ever encounter an issue where you should wait for a couple of days to get an issue solved like you will have to do with numerous other suppliers.
24/7 Customer Support in VPS Servers
With our VPS hosting service, you will never need to wait for more than 1 hour so as to get assistance for any problem that you could have with the server or the software which comes pre-installed with it. We guarantee this short answer time for all the tickets that you open from your billing Control Panel or email messages that you send to our tech support team. In addition, we have local phone numbers in a couple of countries worldwide plus a live chat service where we are able to help you with billing, pre-sales and common questions. Customer and technical support is available 24/7/365 via the various ways of communication, so whatever your question or issue is, there'll always be somebody to help you out quickly. If you need help with third-party software, which you cannot deploy or which gives you troubles, you can benefit from the Managed Services upgrade package that we offer for all of the VPS plans.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to get prompt support in general, let alone if you manage an entire server, so each dedicated server that we supply comes with 24/7 support with one-hour answer time guarantee regardless of the problem. This service is 100 % free for any kind of problems with your server or the software that was installed from our admins through the setup, which means that you'll be able to contact us as many times as you would like, even during holidays. You can either open a trouble ticket from the billing section or you could send an e-mail message, and the actual reply time for either rarely exceeds 30 minutes because we have admins available round the clock. If you need general information about our servers or you've got any kind of billing question/issue, you can also call one of the local phone numbers that we have on as many as 3 different continents or you may use our live chat service and speak with an agent online. For third-party software support, we offer a Managed Services upgrade, which you can add to your server package from the billing Control Panel.