One-Hour Response Guarantee in Shared Web Hosting
With a shared web hosting from us, you can just forget about waiting around for hours on end, or even a whole day, to receive an answer to a ticket or an email. No matter when you get in touch with us, we will lend you a helping hand within less than 60 minutes with any pre-sales and technical inquiries you may have. As a matter of fact, our real reply time rarely surpasses twenty-thirty minutes. As we are at your service 24x7x365, you’ll always obtain help in a timely fashion and we realize exactly how crucial that is in the digital era. As soon as you contact us, we will answer your queries. In case you chance upon any technical problem, we will deal with it for you, or we will supply you with all the required information in case there’s something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you post a trouble ticket from your web hosting Control Panel or write an email related to your semi-dedicated server, you will obtain a reply within maximum 1 hour. You can touch base with us whenever you need with regards to technical, general or billing issues and because of the fact that we are on duty 7 days a week, you will invariably get help in a timely manner. Based on the particular issue or question, we’ll provide you with more info, solve the predicament if it has been caused by something that is within our reach or inform you how to proceed in case you need to fine-tune a certain setting for an Internet application that we cannot access. You can just forget about waiting around for an entire day for each response. In fact, in the majority of cases we reply to emails and tickets within 20 to 25 minutes max.