Technical Support Channels
A One–Hour Response Time Guarantee
Every assistance request you send to us will be replied to within maximum one hour. In case your support ticket or email calls for further assistance from an admin, we will timely forward it and leave a note to notify you that your case is being examined. If you take advantage of the Optional Admin Services package, all of the server administration services included there will be completed at a time that suits you.
A Top–Notch Customer Care Service
- We’ll be at your disposal twenty–four–seven to respond to any inquiries that you may have about our Hosting Control Panel and any of the applications that we have pre–installed for you on the server. If you also require support with server management tasks, order our Optional Admin Services package, which includes data backup hard disk space, weekly OS updates, server monitoring and restarting procedures, plus software installation and problem troubleshooting services.
An Easy–to–Navigate Help Section
Every dedicated server comes with our cost–free Hosting Control Panel, which sports an elaborate knowledge base plus a set of step–by–step video tutorials. Whenever you require help with the Hosting Control Panel, just hit the Help or Videos buttons located in the top right corner.