Customer Support Channels
A 1–hour Response Guarantee
Our user help staff is trained to quickly care for all shared web hosting service users’ problems and guidance requests. Through our ticketing system, you will be able to submit your inquiry and a support team member will get back to you in only max one hour. In fact, practice has demonstrated that the general response time is 20 min.
A Top–quality Support Service
Our technical support service is offered by a group of skilled technicians who are able to react to your question quickly. You’re able to get hold of the tech support staff by launching a help and support ticket from your Hosting Control Panel or by submitting us an e–mail message. On business days, you can also call us on the telephone or use the online chat solution.
An Intuitive Help Section
Our Control Panel gives you a broad knowledge base that is built into all sections. In each part, you’ll find a Help control key that will load for you a variety of step–by–step guides on how to utilize a particular feature or execute a selected action. In addition, we have created short training videos as a way to get a better idea of the Control Panel’s interface.