Many individuals who start using their 1st web hosting account, or switch companies, usually have inquiries with regard to how particular procedures are completed or experience problems when setting up different things like emails, site settings, etc. That is the reason why, some web hosting companies have prepared documentation with the most common questions and issues so as to help their customers get information swiftly and seamlessly. Consequently, the tech support team can devote more time to real problems that particular clients may be facing, because the solution for the minor things will already be available on the web and clients can easily deal with them without having to contact the help desk staff. Having in-depth documentation is rather important, particularly for new users without any experience whatsoever, because the web hosting service involves an array of functions and lots of individuals can become baffled about what action to take. A good knowledge base can both help you accomplish the procedures that you want and get to know how the web hosting service works as a whole.

Extensive Online Documentation in Shared Web Hosting

If you have ordered your very first shared web hosting package from our company or have migrated your website over to us, you will become familiar with our platform and our created-developed Hepsia Control Panel in no time due to the fact that we have compiled an in-depth online knowledge base where you can find all the info that you may ever need – both general info with regard to the service as a whole and more specific info about the separate functions that you can make use of and the obstacles that you can chance upon. The articles themselves are available in two places. The whole article archive can be accessed via the Help section of the Control Panel. You can access relevant articles about the different features in each and every section of the Control Panel too. You can find out how to do de facto everything, from enabling an .htaccess file to managing an electronic mailing list, and all the articles offer detailed instructions, so you will never get disorientated because of an ambiguous text. Of course, if you confront a more specific obstacle and you don’t find an adequate solution in our knowledge base, you can get in touch with our customer support staff members 24-7.

Extensive Online Documentation in Semi-dedicated Servers

The Help section of the Hepsia hosting Control Panel, which is included in our Linux semi-dedicated servers, will permit you to access the thorough online documentation that we’ve compiled for you. The articles offer general info on our services, how-to guides about the various functions that you can make use of, along with troubleshooting guidelines that can help you resolve common issues that you might run into. The topics that we have included cover virtually everything, from easy things such as how to host a new domain in the account, to more intricate ones such as which SSH commands are allowed on the servers. Articles that are dedicated to the features of a certain section of the Control Panel will always be available on the right side of the page that you are on, while the whole article list is accessible through the all-encompassing Help section.