If you have purchased a hosting package and you have some inquiries regarding a concrete function/feature, or in case you’ve encountered a certain issue and you need assistance, you should be able to contact the respective help desk team. All hosting companies use a ticketing system no matter if they provide other ways of contacting them apart from it or not, as the best way to solve a problem most often is to use a ticket. This method of correspondence makes the replies exchanged by both sides easy to follow and permits the technical support team members to escalate the situation in the event that, for example, a system administrator must get involved. Usually, the ticketing system is not directly connected to the hosting space and is part of the billing account, which suggests that you need to use at least two separate accounts to contact the help desk team and to actually administer the hosting space. Constantly switching from one account to another can sometimes be a bore, not to mention the fact that it takes quite a lot of time for most web hosting providers to process the tickets themselves.

Integrated Ticketing System in Shared Web Hosting

With a shared web hosting from us, you will never need to log out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire web presence. You can swiftly access any trouble ticket whilst you’re browsing your files or editing different account settings. The ticketing system is being closely monitored 24/7 by our client support team representatives and the ticket response time is no more than one hour, but it seldom takes more than 20 minutes to obtain assistance. In contrast with some hosting providers, we do not charge extra for using the ticketing system, so you can contact us as often as you wish and request information in regard to any technical or billing issue. Besides, you can read a collection of articles, which will help you tackle the most commonly faced predicaments on your own.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which comes with all our Linux semi-dedicated servers, was developed with one goal in mind – that you should be able to manage everything related to your semi-dedicated server account from a single location and the trouble tickets make no exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you’ve got an enquiry or confront a complication, you can touch base with our technical support team representatives immediately without having to log into a totally different interface. You can look through your files or check various settings within your account while opening a new ticket or reading the answer to an older one. If you’ve got an abundance of tickets and you wish to find a given one, you can use the clever search functionality, which is available in the Help section of the Hepsia Control Panel. We guarantee that you’ll obtain a reply in less than sixty minutes irrespective of the nature of your enquiry or problem.